Operational
Reporting Services |
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| Operational reports are intended
for the people who are responsible for the operations of your telecommunications
equipment and network. Some organizations may even have
a Network Operations Center (NOC) that is responsible
for monitoring the equipment, then contacting
the support staff or vendors should a problem
arise. These groups usually have some sort of
real-time monitoring of data equipment, but would
also benefit from a daily report of equipment
status. In most cases, telecom equipment is not
being monitored due to the closed nature of the
legacy devices. |
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| List of
alarms in the system |
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Most telecom equipment maintains a history of
alarms or errors, but these logs are not easily
accessible (unlike data equipment, which provides
real-time logging to a common server, or sends
alarm signals to a trap receiver). The CallKnowing
system connects to the telecom equipment and extracts
the appropriate messages, then formats them for
the report. Some common alarms may be error codes
in a voicemail system or PBX (notify your support
staff of error) or CSU alarms (notify the telephone
company of errors in their service.) |
| Bandwidth,
channel, port, or resource utilization |
| |
If the equipment provides traffic or utilization
stats, the CallKnowing system can pull this information
and report it. This could be the number of configured
trunks or telephones in the system grouped by
type (i.e. types of telephones or trunks), or
the number of users in a voicemail system. |
| Counts
of active/disabled/down/configured ports/users/channels |
| |
The CallKnowing system can provide queries
for any countable item in the device. This could
be totals of downed telephones in the PBX (due
to devices unplugged, perhaps), disabled voicemail
boxes (due to password lockouts, full profiles),
or a list of mailboxes that have not been checked
in the last 30 days (or any number of days, of
course.) |
| Parsed
log file |
| |
Most systems that run on a Windows PC (and there
are many, such as voice recording systems, IVRs,
quality monitoring systems, and even some PBXs)
will keep a log file in plain text on its hard
drive. CallKnowing can parse this log file and
look for pertinent information.
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